Returns & Refunds
Returns & Refunds
We want you to be happy with your SHAYN tools. If something isn't right, here's how we'll sort it out. This policy doesn't affect your statutory rights.
Changed your mind?
- You can cancel your order within 14 days of receiving it, for any reason.
- Email shayntoolsinfo@gmail.com with your order number to let us know, then send the item back within 14 days of telling us.
- Items should be unused and returned in their original packaging, with any accessories or free gifts that came with them.
- Return postage is paid by you. We recommend a tracked service, as the item is your responsibility until it reaches us.
- We'll refund the price you paid, including the original standard delivery charge, within 14 days of receiving the item back.
- If an item has been used or handled more than needed to check it, we may reduce the refund to reflect the loss in value.
Petrol tools: please drain before returning
For safety, and so the courier will accept it, any petrol tool that has had fuel or oil in it must be fully drained before it's sent back.
Faulty items
- If your item is faulty, contact us within 30 days of delivery and we'll offer a repair, replacement or full refund. We'll cover the cost of returning a faulty item.
- Please describe the fault and include photos or a short video if you can. It often helps us fix things quickly without a return.
- After 30 days, faults are covered by your SHAYN warranty. See our Warranty Information page for details.
Damaged in transit or wrong item
Please check your order on arrival. If anything is damaged, missing or not what you ordered, email us within 48 hours with your order number and photos, and we'll put it right.
How to start a return
Email shayntoolsinfo@gmail.com or call 07426 228153 with your order number and the reason for your return. We'll reply with the return address and next steps.